Last updated: April 2026
These Terms and Conditions apply to all aviation and related services ("Services") performed or procured by Palmaré Jets ("Palmaré", "we", "us", "our") for its clients ("Client", "you", "your"). By confirming a booking or making payment, you agree to be bound by these Terms and Conditions in full.
1.1 These Terms apply to all Services performed or procured by Palmaré Jets for its Clients.
1.2 This Agreement shall be deemed effective upon the Client either signing a Charter Agreement or providing written confirmation of any Services to Palmaré, whether by email, SMS, WhatsApp, or any other written electronic communication.
1.3 Where the Client makes payment of the charter amount or any part thereof, whether by bank transfer, card, or other agreed method, such payment shall constitute confirmation of the Services and acceptance of this Agreement.
2.1 You hereby appoint and authorise us as your agent to make arrangements for the Services on your behalf.
2.2 The Client must promptly provide all information and documents as we, the Operator, or any relevant third party may reasonably require, including:
2.3 The Client warrants that all information provided is true, accurate, and up-to-date; that the Services shall be used for legitimate purposes in compliance with all applicable laws and sanctions; and that the Client has obtained all necessary approvals and permissions.
2.4 The Client accepts sole responsibility for maintaining adequate travel insurance, holding all necessary personal and travel documents, and all luggage. All passengers shall be responsible for ensuring they are sober, fit, and able to travel, and arrive in good time.
2.5 The Client hereby indemnifies Palmaré from any loss or damage caused in connection with a breach of this clause or the Operator's terms.
3.1 Palmaré Jets is a charter broker only and is not an airline or aircraft operator. Palmaré will use reasonable endeavours to procure third party operators ("Operators") to perform the Services. Palmaré has no responsibility or liability for the performance, non-performance, acts, or omissions of the Operator.
3.2 All Services are subject to the Operator's terms and conditional upon the availability of aircraft, airport slots, permits, and weather or operating conditions.
3.3 The captain of the aircraft has absolute discretion concerning the load, whether a flight should be undertaken, and whether or not to refuse to carry any passenger, baggage, or cargo.
3.4 Palmaré and/or the Operator reserve the right to substitute any aircraft or Operator if the originally confirmed aircraft becomes unavailable. Any such substitution does not constitute a breach of this Agreement.
3.5 The flight schedule is indicative only. The Client accepts that the Operator may deviate from routings and/or flight timings if required by air traffic control, slot or permit issues, or safety considerations. If it is not reasonably possible to obtain traffic rights, slots, government permits, or handling, the flight may be cancelled with all sums paid reimbursed in full, less any reasonable costs already incurred.
3.6 The Client is responsible for any damage to the aircraft or exceptional cleaning required as a result of passenger behaviour or spillages.
3.7 The Client is responsible for ensuring all passengers hold valid passports, visas, and required travel documents. No liability or refund shall be due for refusal of carriage or entry due to incomplete or incorrect documentation.
3.8 If departure is delayed due to the Client or passengers, any resulting waiting, crew, or parking costs shall be payable by the Client.
3.9 Palmaré and the Operator shall not be liable for delays, diversions, or cancellations caused by weather, air-traffic control, safety, maintenance, or other operational factors beyond their reasonable control.
4.1 The Client must pay the Total Price specified in the Payment Terms without any set-off or deduction.
4.2 The Total Price is based on costs and currency exchange rates at the date of execution. Palmaré reserves the right to charge additional costs in the event of material changes in currency exchange rates or fuel prices.
4.3 Additional fees may be applied including surcharges for aircraft de-icing, fuel surcharges, catering, WiFi, airport or security taxes, and ground handling.
4.4 Funds received from the Client in respect of the charter price will be held in a dedicated HSBC client deposit account, pending payment to the Operator. In the event of cancellation, funds held will be refunded to the Client less any applicable cancellation fees.
4.5 Accepted payment methods include bank transfer and debit or credit card. All sums are due in full; bank transfer fees and exchange charges are for the Client's account.
4.6 Interest may be charged on unpaid amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5.1 A deposit of 30% of the Charter Price (or such other deposit as required by the Operator, whichever is greater) is required where the itinerary commences more than 30 days from the request.
5.2 100% of the Charter Price is payable where the itinerary commences within 30 days of the request.
5.3 The balance of the total Charter Price is payable no later than 30 days prior to commencement of the itinerary. Should the balance not be received, Palmaré shall be entitled to cancel the itinerary and refund the deposit less applicable cancellation fees.
6.1 The Client must notify Palmaré in writing if they wish to cancel or vary any Services. Cancellation charges will apply in accordance with the Payment Terms agreed at the time of booking.
6.2 If departure cannot be delayed due to a late arrival by the Client or passengers, the Client will be deemed to have cancelled the flight. Any refund will be at Palmaré's discretion.
6.3 Empty Leg charters are not guaranteed and are always conditional upon the primary charter being operated. Should the primary charter be cancelled, the Empty Leg charter will similarly be cancelled and the Client is entitled to a full refund.
6.4 Should a Client elect not to use one or more flights forming part of an itinerary, there shall be no entitlement to any refund.
7.1 The Client represents, warrants, and undertakes that:
7.2 Palmaré may, without liability, refuse to procure an aircraft if in its sole judgement the operation may result in the violation of any sanction, bring Palmaré into disrepute, or otherwise prejudice Palmaré's interests.
7.3 The Client consents to Palmaré carrying out due diligence or screening activities including background checks on the Client and passengers.
7.4 Palmaré may cancel a booking with immediate effect if there is a breach of this clause, without liability for compensation or damages.
8.1 Palmaré shall use reasonable skill and care in the performance of its obligations. Palmaré shall not be liable for any breach by the Operator of its obligations.
8.2 To the fullest extent permitted by law, Palmaré's total aggregate liability shall be limited to 100% of the Total Price paid by the Client.
8.3 In no circumstances will Palmaré be liable for any consequential or indirect damages, loss of profits, or any similar loss.
8.4 The Client shall indemnify Palmaré against any loss, damage, costs, expenses, or claims arising from any breach of the Client's obligations; any third party claims arising from the Services; or damage to an aircraft caused by the Client, passengers, or pets.
8.5 Palmaré is not an air carrier and accordingly shall have no liability for compensation pursuant to EC Regulation 261/2004 or equivalent legislation.
8.6 Nothing in this Agreement shall limit or exclude liability of either party for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation.
9.1 Palmaré shall not be liable for any failure or delay in the performance of Services if such failure results from any cause beyond our reasonable control, including power failure, industrial dispute, civil unrest, fire, flood, extreme weather, acts of God, terrorism, acts of war, pandemic, quarantine, requisition of aircraft, technical failure of the aircraft, or sanctions.
9.2 If such a Force Majeure event continues for 14 days, either party may terminate the Agreement without further liability.
10.1 If any dispute arises, either party may notify the other in writing with full detailed particulars.
10.2 Within 14 days, a representative with authority to resolve the dispute must meet (in person or remotely) to attempt resolution in good faith.
10.3 A party must not bring court proceedings unless it first complies with this dispute resolution mechanism, provided that nothing prevents either party from seeking urgent injunctive or declaratory relief.
11.1 Palmaré's collection and use of personal data is subject to our Privacy Policy, available at palmarejets.com/privacy-policy. The Client agrees to make the Privacy Policy available to all passengers.
12.1 This Agreement can only be amended in writing between the parties.
12.2 Palmaré may assign or subcontract its obligations. The Client may only assign with the written consent of Palmaré.
12.3 This Agreement is binding if executed digitally or by written electronic confirmation.
12.4 A person not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce it.
12.5 The Charter Price and payment terms are confidential and may not be disclosed to third parties without Palmaré's prior written approval.
12.6 Governing Law: England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
If you have any questions regarding these Terms and Conditions, please contact us:
Email: hello@palmarejets.com
Phone: +44 7881 279689
Address: London, United Kingdom