Privacy Policy

Last updated: April 2026

At Palmaré Jets, we are dedicated to protecting your privacy and ensuring the security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when using our website and related services.

By accessing or using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any of the terms outlined, we advise you to discontinue using our services.

Personal Data We Collect

When you register, request our services, or communicate with us, we collect several types of information including:

• Your name, contact details, and payment information
• Travel preferences and passenger details
• Data from your interactions with Palmaré Jets, such as emails and phone calls
• Device, location, and usage data collected automatically via cookies and server logs
• Passport numbers, nationality, and government-issued identification where required for travel
• Medical or health information where relevant to providing specialised travel services

Our services are not designed for children under the age of 16. If we discover that we have collected personal information from a child under 16 without appropriate parental or guardian consent, we will promptly delete such information.

How We Use Your Information

• To provide and manage our services, including charter arrangements and customer support
• To communicate with you regarding your account, service updates, and relevant offers
• To improve our website and tailor your experience
• To conduct due diligence, background, and sanctions screening
• To ensure compliance with legal obligations and protect against fraud and money laundering
• To process payments and verify card details

Legal Basis for Processing

• Consent - for specific uses where required by law
• Contractual Necessity - to fulfil our obligations under any contract with you
• Legal Obligations - compliance with applicable laws and regulations
• Legitimate Interests - to improve our services and enhance user experience, unless overridden by your rights and freedoms

Third-Party Services

We use third party service providers including payment processors, cloud storage providers, analytics tools, and customer support platforms. We do not sell or rent your personal data to third parties. We may share your data with:

• Service providers for payment processing, analytics, and customer support
• Legal and regulatory authorities where required by law
• Aircraft operators where necessary to fulfil your charter booking
• Advertising technology providers for personalised marketing, where you have consented

Data Retention

We retain personal data relating to your bookings for 5 years from the date of the relevant transaction. We retain membership information for as long as your account remains active and for 5 years after. Information with the potential to give rise to legal disputes is retained for 7 years from the expiry or termination of any contract. The retention period will reset with each new communication received from you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies - necessary for basic functionality and security
• Functional Cookies - improve user experience by remembering preferences
• Analytics Cookies - collect aggregated data to help us improve our services
• Advertising Cookies - deliver and measure the effectiveness of relevant advertising

You can manage your cookie preferences by adjusting your browser settings.

International Data Transfers

Your data may be transferred and stored outside the UK or EEA. We ensure these transfers comply with data protection laws via Standard Contractual Clauses or other appropriate safeguards. Please contact us for further information.

Your Rights

Under UK GDPR, you have the right to:

• Access and obtain a copy of your personal data
• Correct or update any inaccuracies
• Request deletion or restriction of processing
• Withdraw consent at any time where processing is based on consent
• Data portability - transfer your data to another service provider
• Object to direct marketing and to processing based on legitimate interests
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Data Security

We implement appropriate technical and organisational measures to protect your personal data. No internet-based service is completely secure. You are responsible for maintaining the confidentiality of your account credentials. The transmission of information via the internet is at your own risk.

Automated Decision-Making

We may use automated decision-making, including profiling, to personalise your experience and enhance security. You have the right to request a human review of any automated decisions that have a significant effect on you.

Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of England and Wales. Disputes will be resolved through the courts of England and Wales.